The easiest way to remotely control a Mac computer is by using the Screen Sharing app. How to Remotely Control a Mac Computer From Another Mac Just visit the HelloTech remote computer support page, and a remote technician will be there to help you solve your problem 24/7. If you or someone you know is having computer issues, you can always remotely connect with a HelloTech technician. By using apps like LogMeIn, you can control another user’s computer from anywhere in the world or let a technician take control of your computer. Remote computer support is a way to help someone fix a computer or troubleshoot a problem over the internet. Here’s how you can remote control a computer to help your friends and family with their issues. However, there are some easy ways that you can help them troubleshoot or solve their issues remotely. Do your parents ever call you and ask you to help them fix a problem with their computer? It can be frustrating to try to talk them through the steps over the phone, especially if they are not very tech-savvy.